Sarah Carr has a first degree in modern languages and English, and a Master’s in Business Administration. She worked as a manager in the UK’s National Health Service for seven years before becoming a freelance plain-English consultant in 1997. Sarah is an associate with Plain Language Commission. Her publications include Tackling NHS Jargon: getting the message across (Radcliffe Medical Press, 2002). She has also written for various journals; worked as fellow at Manchester University’s Business School, and Institute of Medicine, Law and Bioethics; and served as secretary for PLAIN and country representative for Clarity.